looking for pet care advice?

If you are looking for help with your pet, please contact your local veterinarian.
If you are a local client looking to book an appointment, please contact the clinic for more information.

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Frequently asked questions

No need to hunt and peck for answers. Our team is here to help!

Dr. Pol Fan Questions

My pet/animal is having a medical issue. Can I call the clinic or post photos on social media for Dr. Pol’s advice?

The best way to help your pet/animal is to schedule an appointment with your local veterinarian. Dr. Pol is not able to examine, diagnose, or treat an animal over the phone or from photos on social media.

We are taking a family vacation to Michigan and want to visit the clinic. Can we meet Dr. Pol or any of the other veterinarians while we are there?

Unfortunately, COVID-19 has caused us to cancel all fan visits for 2020.  We hope to resume scheduling fan visits in spring of 2021.  Please stay tuned for updates.

You can still drive by the clinic for pictures by the sign, however ask you do not enter the clinic or visit with clinic employees or film crews who may be working outside.  The clinic is a fully-operational and busy practice.  In order to provide the highest standard of care, our clients and patients always come first. If the clinic and/or parking lot appears busy, we ask that you please avoid entering the parking area so that we can better serve our clients.  If you’re taking pictures outside the clinic, please be respectful of our clients and neighbors, the veterinarians, and the film crew.

Does Dr. Pol do “shout outs”, phone calls, or video calls with fans?

Dr. Pol receives many requests for “shout outs” and calls with fans and we’re happy to announce he’s joined Cameo!  Check out how Dr. Pol can offer a personalized message for you here: www.cameo.com/thedrpol

You can also request a Cameo with both Dr. Pol and Diane Pol here:  www.cameo.com/drjananddianepol

Can I mail a letter to Dr. Pol?

Of course! Since we receive a high volume of mail, we can’t respond to every letter, but we appreciate the kind thoughts from our fans all over the world.

Please direct your correspondence to:

ATTN: FAN MAIL
Pol Veterinary Services
3959 West Jordan Road
Weidman, MI 48893
USA

If you want to save on postage, drop us a message on social media with #DrPol! 

How can I receive an autographed photo from Dr. Pol?

For fans with a US mailing address only, we are happy to offer an autographed picture featuring Dr. Pol, Diane, Charles, and some of the veterinarians at the clinic.  To receive an autographed picture, please send a stamped, self-addressed addressed 8 ½” x 11” return envelope to:

ATTN: FAN MAIL
Pol Veterinary Services
3959 West Jordan Road
Weidman, MI 48893

Please allow 4-6 weeks for your photo to arrive.

Do you send autographed photos to non-US locations?

We are not currently able to send autographed photos to non-US locations however we are working on options for our overseas fans.  Please stay tuned!

Pol Veterinary Services

How do I schedule an appointment for my animal at Pol Veterinary Services?

If you are living in the area local to Pol Veterinary Services, please contact the clinic directly. Unfortunately PVS is unable to provide services for individuals outside the commuting area.

I am interested in an internship or volunteer program with the clinic. Are there any options available?

Pol Veterinary Services does not currently have the resources to serve both our community and the logistics of an internship program. We will be offering more educational resources in the future. Please stay tuned to our social media and website for updates!

Shipping

Do you ship to Alaska, Hawaii, Puerto Rico, or the Virgin Islands?

We are only able to ship within the contiguous US at this time.

Do you ship to a P.O. Box or APO/FPO address?

Unfortunately we cannot ship to a P.O. box or APO/FPO address.

Do you ship outside the United States?

At this time we are not able to ship products outside the contiguous US.

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